Support
We're here to help — most requests get a response within one business day.
Contact us
The fastest way to reach Atriam support is by email. We monitor this inbox during US business hours and respond to most messages within one business day.
Email: help@atriam.ai
What to include
To help us resolve your issue quickly, please include:
- Your account email and business name
- A description of what you were trying to do
- What happened instead (error messages, screenshots if possible)
- Approximate time the issue occurred (so we can locate it in logs)
Billing & payments
For questions about invoices, charges, refunds, or payment methods, email help@atriam.ai with the subject line "Billing" and reference your workspace name. Refund requests are reviewed on a case-by-case basis in line with our Terms of Service.
Account & access
If you've lost access to your account, can't reset your password, or need to remove a teammate, email us from the address registered on the account so we can verify your identity before making changes.
Bug reports & feature requests
Found a bug or have an idea? Email help@atriam.ai. Bug reports with reproduction steps are especially appreciated and go straight to the engineering team.
Service status
Check atriam.ai/status for current uptime and incident updates before reporting an outage.
Privacy & data requests
For data export, deletion, or any privacy-related request, email help@atriam.ai. See our Privacy Policy for details on what we collect and how we handle it.